Pricing

Late Cancellation & Missed Appointment Policy:

1. This practice requires at least 24 hours’ notice to cancel appointments. Late cancellations (i.e. less than 24 hours of appointment) or missed appointments will result in the full consultation fee being charged and must be paid prior to rebooking. If you need to cancel/reschedule your appointment, we would appreciate as much notice as possible!
2. Late Cancellation & Missed Appointment fees will only apply in situations where there is NOT a reasonable excuse.

• Examples of reasonable excuses include: a sudden illness, an emergency situation, or extreme weather/traffic.
• Examples of unreasonable excuses include: bad weather, bad traffic, having to work, double booking appointments, minding children who are not sick.

3. Repeat cancellations, regardless of reason, may result in your practitioner rejecting any further bookings.
4. Late arrivals of more than 10 minutes into your appointment may result in either a shorter consultation (ending at the scheduled time) or the appointment being rescheduled and full payment prior to rebooking.

Consent To Treatment Policy:

Medical Records

1. I give permission for this practice to access medical imaging reports, referrals, Specialist reports, and other medical documentation relevant to my condition. I understand that my medical information will not be shared to anyone other than my Doctor, Case Manager, or relevant health care professional without my verbal or written consent.
2. I accept that my practitioner will do their absolute best to recommend and implement the most appropriate method of treatment relevant to my health/injury. For this to occur, I will disclose to my practitioner all my medical history to the best of my knowledge.

Booking Process & Consultation Fees
3. To prevent late cancellations, missed appointments, booking incorrect appointment types, and other appointment complications, I agree to provide this practice all referral documentation, personal details, upfront payment (or invoice details depending on the type of appointment), and signed policy agreements BEFORE booking the initial appointment.

4. Initial Consultation Fees for Medicare & Private Patients only: I agree to pay the initial consultation fee in full when booking the appointment. I understand my Medicare rebate will be processed by staff on the day of the initial consultation, provided I attend the appointment. I understand my private health fund rebate will be available for claiming from the day of my initial consultation, provided I attend the appointment. Payment is non-refundable for missed appointments or late cancellations with less than 24 hours notice, in accordance with the ‘Late Cancellation & Missed Appointment Policy’ (below). I understand that follow up appointments do NOT need to be paid in advance.
5. I understand that if my Medicare, Private Health, Veterans Affairs or Third Party claims are rejected, I am responsible for paying all outstanding consultation fees in full.

Treatment Options

6. I understand that physiotherapy/exercise physiology treatment may cause discomfort or pain, both during and/or after my consultation. I accept that increased pain is often, but not always, a normal side effect of treatment. If I have any concerns or feedback about the treatment I am receiving, I will discuss them with my practitioner.
7. I understand that I have the right to refuse any type of treatment at any time. These types of treatment include, but are not limited to massage, dry needle therapy, passive joint mobilisation, taping, or various forms of exercise.

Children

8. All patients under the age of 18 must be accompanied by a parent or legal guardian to all appointments.

Aggressive & Abusive Behaviour

9. This practice does not tolerate aggressive, hostile, abusive, or sexually inappropriate behaviour. Any misconduct towards staff, patients or other gym members will result in the immediate cancellation of your appointment, full payment of your consultation, and you will be asked to leave the premises. Failure to leave the premises will result in the Police being called and potential criminal charges being laid.